These online shopping terms and conditions apply to all orders which you, the customer, place using this website.
Colors, Specifications and Dimensions of Products
We have made every effort to display the colors, specifications and dimensions of items on the website as accurately as possible. We may from time to time vary the dimensions, specifications and quantities of items displayed on our website because the flowers are subject to seasonal availability.
Availability of Items and Substitution
We accept orders for items subject to availability. If for any reason the items you ordered are no longer available, we will contact you using the contact details you supplied when placing your order.
Delivery Time
Delivery Time is between 8.00 AM – 6.00 PM. The precise time of delivery varies and depends on the sender or purchaser.
Your Profile
You may register with us to purchase items using this website. You are responsible for maintaining the confidentiality of your account user name and password and for preventing unauthorized access to your profile.
Privacy and Communications
When you place your order, we collect certain personal and transactional information (e.g. name, address, Email address telephone number).
The contract between us
When you place an order to purchase items using our website this is an offer by you to us to purchase those items. We will confirm receipt of your order by sending you an email summarizing the details of your order (“Order Confirmation E-mail”).
Prices
Products are invoiced in Birrr or USD at the prevailing price as of the time you place your order. Although we try to ensure that all prices on the website are accurate, if we discover an error in the price of items you have ordered, we will contact you as soon as possible.
Payment
You may pay for the items which you order On-line by supplying your credit/debit card details on the secure On-line order form. Select the bank you wish to make payments and transfer the amount, or pay on delivery.
Cancellations
If you wish to cancel your order, please contact our Customer Services On-line, one day before the delivery date. Same day orders cannot be cancelled. As we try to process orders immediately it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched you will be charged for the delivery.
Incorrect Items
If we have sent you an incorrect item, please notify our Customer Services as soon as possible and they will arrange for a Redelivery. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible.